When it comes to helplines, many people don’t know exactly what their purpose is or to what extent these calls can help them. To put it simply, helplines are some facilities that offer people who are in difficult situations non-judgemental listening services. There are many helplines available and while some have a fixed schedule of working hours, others provide services 24/7. If you want to get help from Sky, all you have to do is call their number. Here’s how the phone conversation will develop.

Before you call – think about the reason why you are making this call

There can be many reasons why people resort to helplines. Some may simply be curious to see how exactly helplines work, some may call it for a friend in order to figure out a solution, and some may actually need help themselves. Before making that call, it is recommended you know WHY you are making it. If you are going through a crisis situation and seeking some professional advice, make sure you are ready to give the consultant all the necessary details in order for them to be able to help you.

What will happen first?

The first thing you will most probably hear when calling a helpline is a pre-recorder message about the company and type of service you have called. You should know that depending on the time of day you are calling, you may have to wait for several minutes until you will be put in contact with a counsellor. Keep in mind that the counsellor is a trained person, who has vast experience in the field with helping a large number of people with all sorts of issues, so there are high chances the one you will be talking to have met people with issues similar to yours.

What questions will they ask me? What if I’m not ready to answer them?

No one will force you to tell something you don’t want others to know, so you don’t have to worry about this aspect. The telephone counsellor will ask you a few questions about you and the situation you are into, in order to best understand what exactly you are looking for and the advice you need. Sometimes calls can last from a few minutes to an hour, but this varies from one person to another. Also, they won’t ask questions related to your address, last name or anything that could identify you. If you don’t want to, you don’t even have to say your first name; you can use a fake one instead.

Is it true they can help me?

If you let them to, yes, helpline telephone counsellors can actually help you. They will listen to you carefully and will try to provide you with the best solutions to your issues. In case they can’t give you a solution themselves, they will direct you to other services that can be more helpful to you and that can provide you the long-term help you most need.


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